Shipping policy

SHIPPING POLICY

Last updated: August 2026

Thank you for shopping with Zenvia. This Shipping Policy outlines how we process and deliver your orders within India.

Order Processing Time Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Timeframe Delivery timelines vary depending on your location within India. Once your order is dispatched, estimated delivery times will be communicated via your shipping confirmation. Please note that delivery to remote or rural areas may take additional time.

Shipping Charges Shipping charges, if applicable, are calculated at checkout based on your delivery location and order details. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking Once your order is dispatched, you will receive a shipping confirmation with tracking details (where available) so you can monitor your delivery.

Possible Delivery Delays Delivery timelines are estimates and may be affected by factors beyond our control, including courier delays, public holidays, natural events, or disruptions in logistics networks. We appreciate your patience in such situations.

Incorrect or Incomplete Address Please ensure that your shipping address is accurate and complete at the time of placing your order. Zenvia is not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. Additional charges for re-delivery due to address errors may apply.

Failed Delivery and Re-Delivery If a delivery attempt is unsuccessful, the courier may attempt re-delivery or hold the package at a local facility. If the package is returned to us due to failed delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply for re-dispatch.

Damaged Package If your order arrives in a visibly damaged condition, please do not accept the package and notify us immediately at dkdigitalservices2547@gmail.com with photographs of the damage. We will work with you to resolve the issue as quickly as possible.

Customer Support For any shipping-related queries, please contact us at: 

DK Digital Services (Zenvia) 

Email: dkdigitalservices2547@gmail.com