Refund policy
REFUND & CANCELLATION POLICY
Last updated: August 2026
At Zenvia, we want you to be satisfied with your purchase. Please read this policy carefully before placing an order.
Order Cancellation You may request a cancellation before your order has been dispatched. To cancel an order, please contact us immediately at dkdigitalservices2547@gmail.com with your order details. Once an order has been shipped, it cannot be cancelled.
Returns — Hygiene Restriction Due to the intimate nature of our products (lingerie and innerwear), we are unable to accept returns or exchanges for hygiene and safety reasons, unless the product is received in a damaged or defective condition, or an incorrect item has been delivered.
Eligibility for Return A return may be considered only in the following circumstances:
- The product received is damaged or defective.
- An incorrect product (wrong item or size) has been delivered.
To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags intact.
Damaged or Wrong Product If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at dkdigitalservices2547@gmail.com with:
- Your order number
- A clear photograph of the product and packaging
We will review your request and, if approved, arrange for a replacement or refund as appropriate.
Refund Process If a refund is approved, it will be processed to your original payment method. The time taken for the refund to reflect in your account will depend on your bank or payment provider.
Exchanges and Replacements Exchanges or replacements are offered only in cases of damaged, defective, or incorrectly delivered products, subject to stock availability.
Customer Support For any queries regarding returns, refunds, or cancellations, please contact us at: DK Digital Services (Zenvia)
Email: dkdigitalservices2547@gmail.com